Question 1

What languages are spoken by the staff at The Granite Luxury Hotel Penang?

Accepted Answer

Languages spoken by staff: English, Malay, Chinese, Tamil

Question 2

What are the hotel's check-in and check-out times?

Accepted Answer

Our check-in time begins at 3:00pm and check-out time is before 12:00pm. Early check-in or late check-out may be available at an additional cost, subject to availability.

Question 3

Is the hotel reception open 24 hours a day?

Accepted Answer

Yes, our reception operates 24 hours a day to assist with check-ins, check-outs, and guest requests at any time.

Question 4

Does The Granite Luxury Hotel Penang provide parking facilities?

Accepted Answer

Yes, each room comes with one complimentary parking spot, with access to our award-winning automated hotel car park.

Question 5

Does the hotel have electric vehicle (EV) charging stations available?

Accepted Answer

Yes, we provide EV charging facilities, supporting Type 2 (AC), CCS (DC), and CHAdeMO (DC) connectors, with charging capacities of 43 kW and 50 kW.

Question 6

Is there a swimming pool at The Granite Luxury Hotel Penang?

Accepted Answer

Yes, our hotel features a transparent acrylic-bottom infinity pool, offering a unique swimming experience with stunning views of the iconic KOMTAR building and the breathtaking cityscape of George Town, Penang. The pool is also recognized by the Malaysia Book of Records as the Highest Acrylic-Bottom Swimming Pool in the country.

Question 7

Does the hotel offer smoking and non-smoking rooms?

Accepted Answer

Yes, we offer both smoking and non-smoking rooms on designated floors, subject to availability. Please let us know your preference when making your reservation.

Question 8

Is the hotel family-friendly for mothers and babies?

Accepted Answer

Yes, we are a family-friendly hotel and provide a Baby Care Menu with essential items for mothers and babies, including baby bottle sterilizer, baby playpen, baby bathtub, baby high chairs, stroller, and other baby essentials upon request.

Question 9

Is The Granite Luxury Hotel Penang suitable for a staycation?

Accepted Answer

Yes, The Granite Luxury Hotel Penang is an ideal choice for a staycation. Enjoy comfortable rooms, city views, a rooftop infinity pool, and a convenient location in the heart of George Town, close to popular attractions, shopping mall, and local food.

Question 10

Does the hotel offer special rates for long-term stays?

Accepted Answer

Yes, we do. Kindly contact our reservations team to inquire about our special rates for long-term stays.
Phone: +604-296 9191
Mobile: +6012-237 7191
Email: reservations@thegranitehotel.com

Question 11

Does the hotel offer breakfast?

Accepted Answer

At the moment, our hotel does not offer breakfast. However, we provide a complimentary shuttle service to the rich and culturally diverse breakfast spots of George Town, Penang.

Question 12

How is your breakfast shuttle service offered?

Accepted Answer

The shuttle service is available at 8:30am, 9:15am, and 10:00am, offering transportation to popular local breakfast spots such as Chowrasta Market, Armenian Street, etc. Reservation is required at the reception.

Question 13

Does the hotel provide a first aid kit for guests?

Accepted Answer

Yes, we provide a basic first aid kit for minor injuries and emergencies. Please contact the Front Office at any time if you require assistance.

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